Política de envío

Shipping Policy

Thank you for shopping with Auraa Market. Please review our shipping policy carefully to understand how and when your order will be processed and delivered.

Order Processing Time

All orders require 2–5 business days for processing and preparation after the order is placed.

This preparation time allows us to confirm, process, and prepare your order before it is shipped. During this period, a tracking number may not yet be available.

Shipping Time

Estimated delivery times vary depending on the destination:

United States:

15–30 business days

Worldwide (International Orders):

30–45 business days

Please note that these are estimated delivery times and actual delivery may vary depending on the carrier, customs, or local postal services.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–48 hours for the tracking information to update in the carrier’s system.

Shipping Delays

Shipping times may be affected by factors outside our control, including:

Postal service delays
Customs processing
Weather conditions
Holidays or peak seasons

For this reason, Auraa Market cannot guarantee exact delivery dates.

Responsibility for Shipping Delays

Once an order has been shipped and a tracking number has been provided, the package becomes the responsibility of the shipping carrier.

Auraa Market is not responsible for delays caused by postal services, customs, or other external factors beyond our control.

Incorrect Address

Please ensure that your shipping address is correct when placing your order. Auraa Market is not responsible for orders shipped to incorrectly provided addresses.

Contact

If you have any questions regarding your order, please contact us at:

Email: support@auraa-market.com

Return & Refund Policy

Returns

At Auraa Market, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return policy below.

Customers may request a return or refund within 30 days of receiving the product.To be eligible for a return, items must be unused and in their original condition.

Non-Returnable Items

Certain items cannot be returned, including:

Digital products
Personalized or custom items
Final sale items

Refunds

Approved refunds will be processed to the original payment method.

Shipping costs are non-refundable, unless the item is defective or damaged.

Contact

For return requests, please contact: support@auraa-market.com

Privacy Policy

At Auraa Market, we respect your privacy and are committed to protecting your personal information.

We collect customer information such as name, shipping address, email, and payment details in order to process orders and provide customer support.

Your information may be shared with trusted third-party services such as payment processors and shipping providers.

We do not sell or rent personal information to third parties.

For questions regarding privacy, please contact: support@auraa-market.com

Terms of Service

By accessing and using the Auraa Market website, you agree to the following terms.We reserve the right to update product information, pricing, or availability at any time without prior notice.

Auraa Market reserves the right to cancel or refuse any order suspected of fraud or unauthorized activity. All content on this website, including images, logos, and text, belongs to Auraa Market and may not be used without permission.

We are not liable for damages related to the use of our website or products.

For questions, please contact: support@auraa-market.com